Terms & Conditions

This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

Content

All logos, brands, labels, names or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business. The use of these properties or any other content on this site is strictly prohibited.

You may not sell or modify the content of this Website  or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way.

ACCEPTABLE WEBSITE USE

(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

INDEMNITY

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of dramaincloset.com or their breach of the terms .

LIABILITY       

User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

Shipping policy :

Every order placed is made fresh and will be delivered to the customer within 13-15 Business Days. This period might stretch to 20-22 days in case of special circumstances, given the unpredictable world we live in.

Exchange policy :

We are committed to make your shopping experience as hassle free and fun as much as possible, please read through the following terms & conditions prior to making a purchase.

All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable, non exchangeable.

All the purchases will be non-refundable.

We do not provide returns and refunds, only exchange with a different size or garment once per order.

In case of size issue, please send the product back to us for exchange within 7 working only.

We do not have reverse pick up facility. Please send your product back to address below for exchange.

Cancellation :

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at dramaincloset@gmail.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

If you cancel your order before your product has been dispatched, we will refund the full amount (in case of pre-paid order).

If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges( in case of pre-paid order).

The customer agrees not to dispute the decision made by Drama In Closet and accept the decision regarding the cancellation.

Refund :

Note : Refund is not applicable to any dresses purchased at Dramaincloset in any case. If you have received the damaged product or wrong product, please send it back to us with your order no. After sending the product back to us, & delivered to us we shall send you a fresh piece. Please use a pocket friendly courier service to send the product back.

Please email us at dramaincloset@gmail.com or call at 88003 06529. PLEASE DO NOT FORGET TO MENTION YOUR ORDER ID.

  • Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at the pictures before ordering. You can also connect with us for more details about the product if needed.
  • Return not accepted if customer is not satisfied as we commit to deliver what we have displayed and for the prices we have charged is the best possible.
  • Return not accepted if the product is washed and worn.

Exchanges are accepted only if there is some manufacturing defect, then the garment should be sent back to us (address given below).

The item should be dispatched back to us within 7 days after delivery and only after receiving the garment you will receive an email with the voucher code which you can redeem while placing the new order.

If the garment size doesn’t fit you at all , you can send it for exchange and request for a different size. The courier charges will be borne by the customer for the same.

If a product is wrongly delivered to you, or there is some manufacturing defect from our end please send it back to us as we don’t have reverse pick up facility, we will refund your courier charges.( We will issue refund of Rs.200/- maximum for courier charges, we advise our clients to go with a feasible courier company)

10-12% Colour difference depends on the screen resolution and lights, please don’t expect an exchange or return for the same.

Any product that need to be exchanged, should be sent back to us. We do not provide reverse pick ups & the second round shipping is paid by customer as mentioned above.

Taxes and duties are included in the price of the product listed on the Website.

Please do put in the note and the shipment copy/bill copy which is there on the parcel. Kindly send the bill copy with the product sent for exchange.

The garment should be unused, unwashed and should not have any stains on it.

Also the garment should be properly fold and packed. Else we will not be able to do the exchange for that product.

Please mention your name, address, number, email and order id on the parcel along with the size needed.

All the sale & discounted purchase is non exchangeable.

Exchanges can be processed only once per order. (With given criteria)

(Exchanges should be done within a week of delivery)