Q: What is your clothing brand all about?
A: Our clothing brand focuses on providing high-quality, stylish garments that are both fashionable and comfortable. We strive to offer unique designs and excellent craftsmanship to cater to the needs and preferences of our customers.
Q: Where can I purchase your clothing?
A: You can purchase our clothing through our official website at https://dramaincloset.com/. We also have selected retail partners where our products are available for purchase. Additionally, we may participate in pop-up shops or events from time to time, which will be announced on our website and social media platforms.
Q: Do you offer international shipping?
A: No, we do not provide international shipping for the time being. But very soon we’ll ship internationally too.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, UPIs, Instamojo & Nimbbl. You can choose your preferred payment option during the checkout process on our website.
Q: How long will it take for my order to arrive?
A: The delivery time depends on your location and the shipping method chosen. Generally, domestic orders take approximately 7-10 business days to arrive.
Q: What is your return/exchange policy?
A: We have a hassle-free exchange policy. We do not provide returns and refunds, only exchange with a different size once per order. In case of size issue, please send the product back to us for exchange within 3 working days only. We do not have reverse pick up facility. Please send your product back to address below for exchange. The item(s) must be unworn, in their original condition, with tags attached. Please refer to our Returns & Exchanges page on our website for detailed instructions.
Q: How do I determine my size?
A: We provide a size guide on our website that includes measurements for each garment. You can refer to this guide to help you choose the right size. If you have any further questions or need assistance, feel free to contact our customer support team.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment through the shipping carrier’s website.
Q: Do you offer discounts or promotions?
A: We occasionally offer discounts and promotions, which can be found on our website or communicated through our newsletter and social media channels. Make sure to subscribe to our newsletter and follow us on social media to stay updated on the latest offers.
Q: Can I cancel my order?
A: If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at firstname.lastname@example.org. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort. The customer agrees not to dispute the decision made by “Drama In Closet” and accept the decision regarding the cancellation.
Q: Can I get refund for my order?
A: Refund is not applicable to any dresses purchased at “Drama in closet” in any case. If you have received the damaged product or wrong product, please send it back to us with your order no. After sending the product back to us, & delivered to us we shall send you a fresh piece. Please use a pocket friendly courier service to send the product back.